Privacy Policy | SkilledContractors
Last updated: October 27, 2026
This page explains how we handle personal data for customers and providers.
Who we are
SkilledContractors is a registered trade name of Clean4U, a sole proprietorship operated by Arkadiusz Wiatr in the Netherlands (KVK 65613813). Clean4U is responsible for operating this platform and processing personal data for that purpose. The platform connects customers and independent providers; it does not perform the work and is not a party to their service agreement. For privacy questions, contact info@skilledcontractors.nl.
Data we collect
We collect account data (name, email, login and session data), customer job data (job description, city, budget, and uploaded photos), and provider profile data (company name, services, service areas, and KVK data where available). We also process communication data, technical logs such as IP address and user agent, and moderation data related to reviews and abuse prevention. Payment-related data categories will be introduced only when payments go live.
WhatsApp and Facebook Messenger
When you contact our business through WhatsApp or the SkilledContractors Facebook Page, we receive your message, the identifiers supplied by the messaging platform, timestamps and delivery or read status where available. A Messenger Page-scoped identifier is not a verified identity or a phone number. Cloud database and application-hosting providers process stored conversations and operator drafts for our private Inbox. An authorised operator may use the AI service provider to summarise the selected conversation and suggest a reply. The selected context may contain personal details you include in your messages; this operator workflow does not promise automatic removal of those details. AI suggestions are editable and require an administrator to review and send them manually. We do not use this workflow to send automatic AI replies. Administrator push notifications use generic attention text and opaque conversation identifiers, without the message body. The messaging-platform operator and the relevant infrastructure providers also process data under their applicable terms. Processing may take place outside the EEA under the applicable data-protection safeguards. We use this information to handle your enquiry, support or request and, where applicable, take steps you ask us to take before an agreement, pursue our legitimate interests in providing support, or meet legal obligations. Starting a conversation does not by itself give consent to marketing or verify ownership of a separate platform account.
Why we use data
We use data to operate the platform, manage accounts, publish jobs, deliver messages, and protect customer contact details. We also use data for fraud prevention, business-registration checks where available, transactional emails, support, and legal compliance. Depending on context, legal bases include contract performance, legitimate interests, consent where required, and legal obligations. If you use the AI job assistant (currently in beta), we use the description and replies you type to recognise the service you need and to suggest answers to our questions. Suggestions only become part of your request after you confirm them, and you can use the classic form without AI at any time. For this we rely on our legitimate interest in helping customers describe jobs quickly and accurately; we have assessed that this does not override your interests because the processing is limited to your job description, optional, and reviewed by you.
Contact unlock and personal data
Customer contact details are protected by default. Before contact unlock, providers do not automatically receive full customer contact details; sharing may be restricted or sanitized. Contact data may be shown after accepted-offer and unlock rules are met, and manual admin unlock may be used during testing. These controls are intended to reduce spam and anti-circumvention behavior.
Public requests and quotes on Skilled
We may show public requests and their quotes to explain services and differences between offers on Skilled. We show only the service, month, general location, quoted amounts, factual quote terms and, where applicable, a short anonymised excerpt. A chosen quote is not proof of payment or completed work. Names, contact details and addresses are omitted, and small local groups are shown under a wider region. Marketplace Stories uses only requests and quotes from the announced publication start. This feature does not publish private chat, intake photos or contact details. A real job photo is used only after separate consent and publication rights have been checked; otherwise we use a service photo. You can ask to remove your request or quote from Marketplace Stories by contacting info@skilledcontractors.nl. This does not change authorised participants’ access to their own request or conversation.
KVK verification
Providers may submit KVK information that can be checked against business-register data sources where available. KVK verification confirms business-registration information where available. It is a trust signal, not a guarantee of quality, licensing, insurance, or performance.
Processors and sharing
Cloud infrastructure providers supply application hosting, database storage and authentication. Transactional email service providers deliver support and account emails. Business-register data providers support KVK checks. If payments go live, a payment provider may be added and documented before activation. We do not sell personal data, and we may share data with authorities when legally required. For the platform's AI features, currently the customer job assistant and the offer assistant that helps professionals draft offers, we use an AI service provider established in Ireland as a processor under a data processing agreement. We send only the text needed for the task, such as a job description or a professional's draft offer. We do not add your account or contact details to it; what you type yourself is sent as written, except that for the job assistant we automatically remove contact details such as email addresses, phone numbers, street addresses and postcodes where we can detect them. Names or other personal details you type yourself may still be included. The AI service provider may process data outside the EEA under the safeguards in its data processing addendum, such as the EU Standard Contractual Clauses. To protect the AI job assistant against bots and abuse, we use a browser-based bot-protection service. When you open the assistant, the bot-protection service checks signals from your browser and device, such as your IP address and browser characteristics, to tell people apart from automated traffic. It does not read what you type. If the check passes, we set a strictly necessary security cookie for 30 minutes. If it does not pass or is unavailable, you can still post your job, without AI suggestions. The bot-protection provider may process these signals outside the EEA under appropriate safeguards, such as the EU Standard Contractual Clauses. For information about the identities and locations of recipients relevant to your personal data, contact info@skilledcontractors.nl. We provide the information required when you exercise your data-protection rights. We use an external AI translation service to translate a chat message at your request. Only that message’s text is sent, with its existing contact-detail masking. Photos, the rest of the conversation and separately released contact details are not sent. Names or other personal details still present in the text may be processed. The translation is stored with the message. We ask the AI service provider not to store the API response; this does not exclude its usual security and abuse-monitoring logs. Under the default API settings, the AI service provider does not use this data for model training unless the API organisation opts in, and abuse-monitoring logs may be retained for up to 30 days, with possible longer retention where required by law or to protect services or third parties.
Retention
Account, job, and message data may be retained while an account is active and for a reasonable period afterward. Support and complaint records may be retained for dispute resolution, security, and audit purposes. Some data must be retained where legally required, including for tax, anti-fraud, and compliance obligations. Data is deleted or anonymized where legally possible. For the AI job assistant, we do not keep a separate archive of the text sent to the AI or of its responses, and we do not store what you type in analytics or AI logs. Your own job description is kept as part of your request like other request content, and AI suggestions are stored as answers only after you confirm them. By default, the AI service provider does not use inputs or outputs from its API to train or improve its models, unless the API organisation explicitly opts in to data sharing. By default, the AI service provider may retain abuse-monitoring logs for up to 30 days; longer retention may apply where required by law or reasonably necessary to protect its services or third parties.
Security
We use HTTPS, access controls and role-based permissions to protect data. Database access is restricted, and contact details are masked until sharing is authorised. Rate limiting and anti-abuse controls are used where relevant. No technical system can guarantee absolute security.
Your rights
You may have rights under GDPR/AVG, including access, rectification, erasure, restriction, portability, objection, and withdrawal of consent where applicable. You can exercise your privacy rights by contacting support. We will handle requests within applicable legal timelines. Some data may need to be retained where legally required, for example for security, fraud prevention, disputes, tax, or legal obligations.
Account and data deletion
You may request deletion of your SkilledContractors account and associated personal data. Send the request from the email address associated with your account to info@skilledcontractors.nl, with the suggested subject “Data deletion request”. We may verify your identity and account before processing. Personal data that is no longer required will be deleted or anonymised. We may retain information where necessary to meet legal obligations, accounting or tax requirements, fraud prevention, dispute resolution, security, or compliance obligations. Verified requests are processed without undue delay and in accordance with applicable data-protection law. If your request concerns a WhatsApp or Messenger conversation and you do not have a platform account, email the same address and identify the business Page or channel and the approximate conversation date. We will arrange a proportionate check of your identity or control of the relevant conversation. Do not send passwords, access tokens or identity documents unless we have explained why a specific additional verification is necessary.
Children
The platform is not intended for users under 18. If we learn that data was submitted by a child, we may restrict the account and take corrective steps according to legal requirements.
Changes and contact
We may update this policy when product features, legal obligations, or processors change. The latest version is published on this page with an updated date. For questions, contact support.
Legal entity
- Arkadiusz Wiatr, trading as Clean4U
- SkilledContractors
- 65613813
- BTW not yet published
- Address not yet published
- 's-Gravenhage
- Netherlands
- info@skilledcontractors.nl